Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address shown on the Contact page. (see "Contact"in the bottom right corner of this page).
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods you received, we will refund the entire amount less shipping. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. We will waive restocking fees and only charge you for shipping on exchanged items. Charges will be applied to the card you provided on your original order. All products to be returned must be carefully repackaged in their original packing.
Delivery Information
Delivery/shipping charges are via UPS in the contiguous (lower) 48 state. Alaska, Hawaii, and all countries outside the USA are shipped via Postal.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days), confidentially, and effectively.
